Returns and Refunds Policy
Last updated: 26 October 2026
1. Returns and Right of Withdrawal
At Greenwave Co., we want you to be happy with your purchase.
If you are a consumer purchasing a physical colouring book through our online store, you generally have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason, in accordance with applicable consumer protection laws.
Before returning an item, please contact us at [your email address] with your order number and confirmation that you wish to withdraw from your purchase.
You must send the product back within 14 days of notifying us of your decision to withdraw.
This policy does not limit any statutory rights you may have under applicable law.
2. Condition of Returned Products
Please return the colouring book in good condition and package it securely to prevent damage during shipping. We recommend using the original packaging where possible.
You may inspect the book to the extent necessary to establish its nature and characteristics. If the product has been handled beyond what is necessary for inspection, you may be liable for any resulting reduction in its value, as permitted by law.
The original packaging is recommended but is not a mandatory condition for exercising your statutory right of withdrawal.
Please include your order number or other proof of purchase with your return.
3. Refunds
Once we receive the returned product, or you provide evidence that you have sent it back, we will process your refund in accordance with applicable law.
Where the statutory right of withdrawal applies, we will refund the purchase price and the cost of the least expensive standard delivery option offered, where applicable. Additional costs resulting from your choice of a more expensive delivery method will not be refunded.
Refunds will be made using the original payment method unless you expressly agree otherwise. No refund fees will be charged.
We may withhold the refund until we receive the returned product or evidence that it has been sent back, whichever occurs first.
4. Return Shipping Costs
Unless the product is defective, damaged, incorrectly supplied, or applicable law requires otherwise, you are responsible for the direct cost of returning the product when exercising your right of withdrawal.
If you receive a damaged, defective or incorrect product, please contact us before sending it back so that we can advise you on the next steps.
5. Damaged, Defective or Incorrect Products
If your colouring book arrives damaged, contains a printing defect, or differs from the product you ordered, please contact us at [your email address].
Please provide your order number and, where possible, photographs showing the issue.
We will assess the situation and offer an appropriate remedy in accordance with applicable consumer protection laws. Depending on the circumstances, this may include a replacement, price reduction or refund.
Your statutory rights regarding defective or non-conforming products are not affected by this policy.
6. Sale Items and Gifts
Discounted and promotional products are subject to the same applicable statutory consumer rights as products purchased at the regular price.
If you received the colouring book as a gift and wish to return it, please contact us to discuss the available options.
7. Digital Products
Digital colouring book files, including downloadable PDF products, are subject to separate conditions.
Where legally permitted, the right of withdrawal for digital content supplied without a physical medium may be lost once the download or other digital delivery begins, provided that you have given your prior express consent to the immediate supply and acknowledged that you will thereby lose your right of withdrawal.
These conditions will be presented during the purchase process where applicable.
This section does not affect any mandatory consumer rights relating to defective or non-conforming digital content.
8. How to Return a Product
To initiate a return, please contact us at [your email address] before sending the product.
Return address:
1112 Budapest, Repülőtéri út 2/B
Please package the product securely and retain your proof of postage until the return has been completed.
9. Contact
Greenwave Co.
Email: hello@greenwaveco.com
Website: https://greenwaveco.com
This policy does not exclude or restrict any mandatory consumer rights available under applicable law.